Privacy Policy

Theios Creative ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit theioscreative.com, how we use it, and what rights you have over it.

By using this website or submitting a form to us, you agree to the practices described in this policy.

1. Who We Are

Theios Creative is a strategy and creative agency based in Accra, Ghana, offering branding, web development, and business consulting services.

If you have any questions about this policy or how your data is handled, you can reach us at: [email protected]

2. Information We Collect

We collect information in two ways:

a) Information you give us directly, when you fill out our contact form or otherwise reach out, which may include:

• Your name
• Email address
• Phone number
• Business name and business stage
• Any project details or messages you choose to share with us

b) Information collected automatically, when you browse the site, which may include:

• Your IP address and general location (country/city level)
• Browser type and device information
• Pages visited and time spent on the site
• Referring website (how you arrived at our site)

We do not collect sensitive personal information (such as health, financial, or government ID data) through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and follow up on project requests
• Understand which of our services you're interested in, so we can prepare relevant proposals
• Improve our website's content, layout, and performance
• Send occasional updates or marketing communications, only if you've opted in
• Meet legal or regulatory obligations where applicable

We do not sell your personal information to third parties.

4. Third-Party Services We Use

To operate this website, we rely on a small number of third-party services, which may process your data on our behalf:

• Cloudflare — for website security, performance, and spam/email protection
• WhatsApp — if you choose to contact us via the WhatsApp button, your conversation is subject to WhatsApp's own privacy policy, not this one
• Google Analytics — for website analytics

Each of these providers has its own privacy practices, and we encourage you to review them where relevant.

5. Cookies

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some site functionality.

6. How Long We Keep Your Information

We retain contact form submissions and related correspondence for as long as needed to respond to your inquiry and maintain business records, and no longer than necessary for those purposes unless we're required to keep it longer by law.

7. Your Rights

Depending on where you're located, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent to marketing communications at any time
• Object to or restrict certain uses of your data

If you are located in the UK or EU, these rights are provided under the General Data Protection Regulation (GDPR).

If you are located in Ghana, these rights are provided under the Data Protection Act, 2012 (Act 843).

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Theios Creative
Accra, Ghana
[email protected]